BSC Bookstore Merchandise Return Policy

Last Updated: 11/24/2025

Thank you for shopping with the BSC Bookstore. We want you to love your purchase, and we’re here to help if something isn’t right. Please review our return policy below.

1. Eligibility for Returns

To be eligible for a return, items must:

  • Be returned within 30 days of the purchase date.
  • Be unused, unworn, and in the same condition in which you received them
  • Include all original tags, packaging, and accessories

Items that are damaged through normal wear and tear, misuse, or accident are not eligible for return.

2. Non-Returnable Items

The following items cannot be returned:

  • Final sale or clearance items
  • Gift cards
  • Personalized or custom-made products

3. Proof of Purchase

A receipt or order confirmation is required to complete your return. Returns without proof of purchase may be denied.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method.
  • Please allow 3–7 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Shipping charges are non-refundable, unless the return is due to our error.

5. Exchanges

We accept exchanges for:

  • Different sizes
  • Defective or damaged items
  • Exchanges must be done within the 30 day return period.

6. Return Shipping

  • Customers are responsible for paying return shipping costs unless the return is due to a defect or incorrect item.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

7. Damaged or Incorrect Items

If you receive a defective or incorrect product, notify us within 7 days of the purchase date.

8. Contact Us

For questions about returns or to start a return request, please reach us at:
Email: [email protected]
Phone: 701-224-5453
Address: 1425 Schafer St. Bismarck, ND 58501

*It is up to the discretion of the bookstore manager to make exceptions to this policy.